Shipping Policy

Thank you for choosing Deja Box Co. for your handmade products. We want to ensure a smooth and enjoyable shopping experience for you. Please review our shipping policy below for important information regarding processing times, shipping carriers, and shipping destinations.

1. Processing Time:
All our items are meticulously handmade with love and care. Please allow 1-3 weeks for your order to be crafted before it is ready for shipment. This processing time ensures that we can create each item to meet our high-quality standards.

2. Shipping Carriers:
We primarily ship our products using USPS (United States Postal Service) or UPS (United Parcel Service) within the United States. The choice of carrier may vary depending on the size, weight, and destination of your order. Once your order is shipped, you will receive a shipping confirmation email with tracking information.

3. Shipping Time:
Shipping time refers to the time it takes for your package to reach you after it has been shipped. Shipping within the United States typically takes 1-5 business days, depending on your location and the shipping method selected at checkout. Please note that these estimated delivery times are provided by the carrier and are not guaranteed.

4. Shipping Costs:
Shipping costs are calculated based on the weight, size, and destination of your order. The shipping fee will be displayed during the checkout process, and you will have the opportunity to review and confirm the cost before completing your purchase.

5. International Shipping:
At this time, we do not offer international shipping. We only ship within the United States, including Alaska, Hawaii, and U.S. territories.

6. Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. This allows you to monitor the progress of your shipment and estimate its arrival date. Please note that tracking information may take some time to update, so we kindly ask for your patience.

7. Address Accuracy:
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or delivery issues resulting from incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact us as soon as possible.

8. Order Modifications:
Modifications to your order, such as changes to the shipping address or items ordered, can only be accommodated before the item has been shipped. Once your order has been shipped, we are unable to make any changes.

9. Delivery Issues:
While we strive to provide a reliable shipping experience, unforeseen circumstances beyond our control may occasionally occur. If you encounter any delivery issues, such as lost, stolen, or damaged packages, please contact the shipping carrier directly to initiate a claim. We will assist you to the best of our ability in resolving any delivery problems.

If you have any questions or concerns regarding our shipping policy, please contact us at dejaboxco@gmail.com. We are here to assist you and provide further clarification.

Last updated: June 5, 2023

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